Warranty & Returns

Product warranty

At 3dware.ma, we are committed to providing high-quality products to our customers. All our products are carefully tested and verified by their manufacturers before being marketed. This approach aims to guarantee their proper functioning and their compliance with the strictest quality standards.

Manufacturer warranty

All products sold on 3dware.ma benefit from the manufacturer's warranty. This warranty covers manufacturing defects and malfunctions that may occur under normal conditions of use of the product. The warranty duration varies depending on the products and is specified on each product page.

Warranty claim process: If you encounter a problem with a product covered by the manufacturer's warranty, please follow the steps below to submit a warranty claim:

  1. Consult the information provided with the product or on our website to find the manufacturer's customer service details. The manufacturer's customer service is responsible for handling warranty claims and providing technical assistance.
  2. Contact the manufacturer's customer service as soon as possible after noticing the problem. They will provide you with instructions on the procedure to follow.
  3. Describe the problem by providing as much detail as possible, in accordance with the manufacturer's customer service requirements. They may ask you to provide additional information, photos or videos to assess the situation.
  4. The manufacturer's customer service will tell you the steps to follow for returning defective products, if applicable. Follow their instructions to arrange the return within the specified timeframes and conditions.
  5. Once the manufacturer has received the defective products, they will evaluate and repair or replace them in accordance with their warranty policy. They will keep you informed of the progress and provide tracking details if necessary.

Please note that the manufacturer's customer service is responsible for managing warranty claims for products covered by the manufacturer's warranty. We recommend keeping all documents, including proof of purchase, to facilitate the claim process.

3dware warranty extension

In addition to the manufacturer's warranty, we also offer a 3dware warranty extension for certain products. This warranty extension allows you to extend coverage beyond the standard manufacturer's warranty. The details of the warranty extension, including duration and cost, are clearly indicated on the relevant product page.

The 3dware warranty extension can be purchased at the time of product purchase or within a specified period after purchase.

The 3dware warranty covers the same types of defects and malfunctions as the manufacturer's warranty, offering additional protection for an extended period.

Return policy

At 3dware.ma, we want to ensure total customer satisfaction. If for any reason you are not satisfied with your purchase, you can return the product within 14 days of receiving your order.

Return conditions:

  1. Return period : You have a period of 14 jours from the date of receipt of your order to return a product.
  2. Product condition : Returned products must be in their original condition, unused, undamaged and in their emballage d’origine. They must not have been modified or disassembled.
  3. Products not eligible for return : Some products are non retournables for hygiene or safety reasons (e.g., personalized products, consumables, software, etc.). Opened or used products cannot be returned, except in the case of a manufacturing defect or defective product. Consumable products are neither taken back nor exchanged after purchase, except in the case of a manufacturing defect found upon receipt.
  4. Preuve d’achat : To make a return, it is essential to keep the purchase invoice. A valid proof of purchase is required to process any return request.
  5. Return fees : The return costs are the customer’s responsibility, except in cases where the product is defective, damaged during transport or not conforming to the order. In this case, return shipping costs will be covered by us.
  6. Return by mail : To return a product, please use a tracked delivery service to ensure that your return reaches us safely. We will not be responsible for returns not received.
  7. Inspection of returned products : Once the product is returned, we will carry out an inspection to verify that it meets the return conditions mentioned above. If the product is returned in an unacceptable condition, we reserve the right to refuse the refund.

Return process:

  1. Return request To initiate a return, please send your request by email to [email protected] within 14 days of receiving the product. It is essential to use this communication channel in order to guarantee the traceability of your request. Any other method of communication (phone, social media, etc.) is not guaranteed and cannot be taken into account. Provide the following information in your email:
    • Order number
    • Description of the product to return
    • Reason for return (defective product, order error, dissatisfaction, etc.)
  2. Product return return label with detailed instructions on how to return the product. Please follow these instructions carefully to avoid any delay or problem in processing your return. : After receiving and inspecting the returned product, we will proceed with a
  3. Remboursement full refund of the amount paid, including shipping costs (if applicable). The refund will be made via the same payment method used for the purchase, within 7 to 14 business days following approval of the return. Exchange
  4. Examples of free returns: If the product received is

damaged

  • or has a manufacturing defect. If the product received does not match the one you ordered
  • If the product is and cannot be repaired..
  • Defective product: non fonctionnel If you receive a

defective

or damaged product, we sincerely apologize for the inconvenience. In this case, we offer you a free pickup of the product and a replacement or refund at no cost. We ask you to contact our customer service by email ( ) as soon as possible and provide photos or videos of the defect found. Return address:[email protected]) as soon as possible and provide photos or videos of the defect found.

Return address:

3 Lot Promo Sud, Ain Atig, Temara